Shipping policy
Shipping Policy – Paw Platter
This Shipping Policy is issued by Pet Platter Pvt. Ltd., operating under the brand name Paw Platter.
1. Serviceable Location
Currently, Paw Platter delivers only within Pune, Maharashtra.
Orders placed outside Pune will not be processed. If such orders are received, they will be cancelled and refunded.
2. Fresh Pet Food Delivery (Subscription Orders)
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Fresh meals are delivered as per your selected subscription plan
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Delivery schedules (daily/alternate days) will be communicated after order confirmation
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Customers must ensure availability at the delivery address during the scheduled time
If delivery is missed due to customer unavailability, re-delivery may not be guaranteed for perishable items.
3. Packed Pet Food & Accessories
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Orders are processed within 24–48 hours
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Delivery within Pune typically takes 1–3 business days
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Delivery timelines may vary due to traffic, weather, or operational constraints
4. Shipping Charges
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Shipping charges (if applicable) will be displayed at checkout
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Free delivery may be offered on select orders or promotions
5. Order Tracking & Updates
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Customers will receive updates via WhatsApp / SMS / Email
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For any delivery-related queries, customers can contact us directly
6. Delivery Issues
If you face any of the following issues:
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Delayed delivery
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Missing items
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Incorrect delivery
Please contact us within 24 hours of delivery.
7. Contact Us
For any shipping or delivery concerns:
📞 WhatsApp: +91-902-810-6236
📧 Email: admin@pawplatter.com
Please include your Order ID for faster resolution.
We are working to expand our delivery network soon 🚀