Terms of service

Terms of Service – Paw Platter

This website is operated by Pet Platter Pvt. Ltd., under the brand name Paw Platter. By accessing or using our website, you agree to be bound by the following Terms of Service.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or using the website under supervision

  • You will not use our products for any illegal or unauthorized purpose

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

Paw Platter provides:

  • Fresh pet food (subscription-based)

  • Packed pet food and pet accessories

We make every effort to ensure product quality and accuracy. However, we do not guarantee that product descriptions or other content are error-free.

3. Subscription Services

By subscribing to our fresh food plans:

  • You agree to recurring deliveries as per your selected plan

  • Payments may be charged on a recurring basis

  • You can pause or cancel your subscription before the next billing cycle

We reserve the right to modify or discontinue subscription plans at any time.

4. Pricing & Payments

  • All prices are listed in INR and are subject to change without notice

  • We use third-party payment gateways for secure transactions

  • Paw Platter is not responsible for payment failures due to bank or gateway issues

5. Shipping & Delivery

  • Deliveries are subject to serviceable locations

  • Estimated delivery timelines may vary due to external factors

  • For fresh food, customers must ensure availability at the time of delivery

6. Returns & Refunds

Our Return & Refund Policy is available separately on our website. By placing an order, you agree to that policy.

7. Limitation of Liability

Paw Platter shall not be held liable for:

  • Any indirect or incidental damages

  • Issues arising due to misuse of products

  • Pet-specific health reactions (customers are advised to consult a vet if unsure)

8. Intellectual Property

All content on this website, including logos, images, and text, is the property of Paw Platter and may not be used without permission.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting.

10. Contact Information

For any questions regarding these Terms:

📧 Email: admin@pawplatter.com
📞 WhatsApp: +91-902-810-6236

By using our website, you agree to these Terms of Service.