Privacy Policy

Last updated: 2026/08/01

Paw Platter ("we", "us", "our") operates the Paw Platter website and mobile application (together, the "Service"). This policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

Account information: name, phone number, email address, and password (stored securely, never in plain text).
Pet information: your pet's name, breed, and age, provided to personalize your subscription.
Order information: items purchased, subscription plan, delivery address, and order history.
Payment information: processed directly by our payment partner (Razorpay); we do not store your card, UPI, or bank details on our own servers.
Communications: messages you send us for support, and delivery/order notifications we send via app, email, or WhatsApp.

2. How we use your information

To create and manage your account and subscriptions
To process and deliver your orders
To send order, delivery, and subscription updates
To respond to support requests
To improve our products and service quality

3. How we share your information

We share information only where necessary to operate the Service:

With our accessory supply partner, to fulfill accessory orders
With our payment processor (Razorpay), to process payments securely
With delivery personnel, limited to what's needed to complete delivery
With WhatsApp/Meta, if you opt in to WhatsApp order notifications
When required by law or to protect our legal rights

We do not sell your personal information to third parties.

4. Data security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS), encrypted password storage, and access controls limiting who on our team can view customer data.

5. Your rights

You can request to view, correct, or delete your personal information by contacting us. You can also update your pet and account details directly within the app.

6. Data retention

We retain your account and order information for as long as your account is active, and as needed to comply with legal, tax, and accounting obligations after account closure.

7. Children's privacy

Our Service is intended for adults. We do not knowingly collect information from children under 18.

8. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the app or by email.

9. Contact us

Questions about this policy can be sent to the contact details on our Contact Us page.