Refund & Cancellation Policy

Last updated: 2026-08-01

1. Fresh food subscriptions

• You can pause your subscription anytime before the next scheduled delivery, directly from the app.
• You can cancel your subscription anytime; cancellation takes effect from your next scheduled delivery cycle.
• Because our food is fresh-prepared, we're unable to offer refunds for deliveries already dispatched, except in cases covered under "Damaged or incorrect orders" below.

2. Accessory orders

• Orders can be cancelled before they're marked "Out for delivery." Once out for delivery, cancellation is no longer possible.
• For cash-on-delivery orders cancelled before dispatch, no charge applies.

3. Damaged, incorrect, or missing items

If you receive a damaged, incorrect, or incomplete order, please contact us within 24 hours of delivery with a photo of the item. We will offer, at our discretion, a replacement or a full refund for the affected item.

4. Refund method and timeline

• Refunds for online payments are issued to the original payment method via Razorpay, typically within 5–7 business days of approval.
• Refunds for cash-on-delivery orders are issued via bank transfer or UPI; you'll be asked for these details when the refund is approved.

5. Non-refundable situations

• Change of mind after a fresh food delivery has been prepared or dispatched
• Delivery delays caused by an incorrect address provided at checkout
• Items reported damaged more than 24 hours after delivery

6. How to request a refund or cancellation

Contact us using the details on our Contact Us page, including your order ID and, where relevant, photos of the issue. We aim to respond within 24–48 hours.