Shipping & Delivery Policy

Last updated: [2026/08/01]

1. Delivery area

We currently deliver within [Pune and PCMC AREA]. Enter your address at checkout to confirm whether delivery is available to you.

2. Delivery timelines

• Fresh food subscriptions: delivered weekly, on your selected delivery day.
• Accessory orders: typically delivered within 2-3 business days of ordering.

Delivery timelines are estimates and may occasionally vary due to weather, local conditions, or high order volume.

3. Delivery charges

For the Subscription Method, the delivery fee is included in the package price.

For Accessories orders, the delivery charges depend on the delivery distance. Delivery is free for distances up to 4–5 km. Beyond this distance, an additional charge of INR 30 per km will apply.

4. Cash on delivery

Cash on delivery is available on all orders. Please have the exact order amount ready at the time of delivery where possible.

5. Failed delivery attempts

If a delivery attempt is unsuccessful because no one is available to receive it, we will attempt redelivery. After [insert number] failed attempts, the order may be cancelled and, for prepaid orders, refunded according to our Refund Policy.

6. Order tracking

You can track your order status (Placed, Packed, Out for delivery, Delivered) directly within the Paw Platter app under Account → Order history.

7. Contact us

Questions about a specific delivery can be sent to the contact details on our Contact Us page, along with your order ID.